VideoSlots Privacy Policy

At Video Slots, we take the protection of your personal data extremely seriously. This Privacy Policy explains how we, Videoslots Limited (Malta, registration number C49090), together with Videoslots Sports Limited for our sportsbook operations, collect, use, store and protect the information you share with us when you register, log in and play at our online casino. We are licensed by the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario, and we comply with the data protection standards required under each of these licences, including the GDPR where applicable.

Information We Collect

Here at VideoSlots, we collect information directly from you and automatically through your use of our platform. When you create an account with us, we ask for your name, date of birth, address, email, phone number and payment details so that we can verify your identity and comply with anti-money laundering regulations. We also collect information generated while you play, including your betting history, deposits, withdrawals and the games you choose from our library of over 12,000 titles.

• We collect registration and identity verification data when you sign up
• We record your videoslots login activity, including timestamps and device details
• We track deposits, withdrawals and wagering patterns across our video slots online casino platform
• We gather technical data such as IP address, browser type and device information when you access our videoslots app or desktop site
• We may collect communications you send us through live chat, email or telephone support

How We Use Your Information

Our Video Slots platform uses your personal data to provide, maintain and improve the services we offer. We use your information to process your videoslots casino login, manage your account balance, deliver promotions such as your welcome bonus and Weekend Booster payouts, and to ensure fair play across every game. We also rely on your data to detect and prevent fraud, money laundering and underage gambling, and to fulfil our obligations under the licences we hold in Malta, the UK, Sweden and Ontario.

We at VideoSlots also use your information to personalise your experience, including tailoring the video slots casino bonus offers and free spins you see, and to send you marketing communications where you have consented to receive them. You can withdraw this consent at any time through your account settings or by contacting our support team.

Cookies and Similar Technologies

Our VideoSlots website uses cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how you use our video slots mobile casino across desktop and mobile devices. Cookies also help us measure the performance of our videoslots casino bonuses and marketing campaigns, including affiliate referrals through our videoslots casino affiliate programme. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site, including automatic videoslots casino login functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including payment processors, identity verification providers, game suppliers, regulatory authorities and, where relevant, operators of videoslots casino sister sites within our corporate group. We share data only to the extent necessary and always under strict confidentiality obligations. Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place in line with GDPR requirements.

• We share data with payment providers to process deposits and withdrawals, including any bitcoin video slots related transactions where such methods are supported
• We disclose information to regulators including the MGA, UK Gambling Commission, Spelinspektionen and AGCO Ontario
• We work with fraud prevention agencies to protect our players and our platform
• We may share limited data with marketing partners who help promote our video slots casino bonus code offers

Data Security

Our Video Slots security team employs industry-standard encryption, firewalls and access controls to protect the personal and financial information you provide when using our casino video slots services. All payment transactions on our platform are encrypted, and access to your account data is restricted to authorised personnel only. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your videoslots login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period after closure, as required by applicable gambling and financial regulations. Accounts left dormant for 12 months may incur a maintenance charge, and balances left inactive for 30 months are dealt with in accordance with MGA requirements. We retain transaction records, identity documents and communication history for the periods mandated by our licensing authorities, even if you close your account with us.

Your Rights

Under applicable data protection law, you have a number of rights regarding the personal information we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our regulatory retention obligations
• You have the right to object to or restrict certain processing of your data
• You have the right to withdraw consent to marketing communications at any time
• You have the right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by law.

Responsible Gaming and Age Verification

We at Video Slots are committed to protecting minors and vulnerable individuals. We use the personal data you provide to verify that you are at least 18 years old and eligible to play in your jurisdiction. If we identify or suspect underage access to our video slots online casino, we will immediately suspend the account and take appropriate action, including reporting where required.

International Players and Restricted Territories

Our VideoSlots platform is available to players in many international markets, alongside separately licensed offerings in the United Kingdom, Sweden, Denmark, Italy, Spain, Germany and Canada, including our videoslots casino canada operations regulated by AGCO Ontario. We do not knowingly accept registrations from residents of restricted territories, and we use the data you provide, including IP address and registration details, to enforce these restrictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will notify you through our website or by email, and we encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team, available 24 hours a day via live chat, or by emailing support@videoslots.com. You can also write to us at Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to address any concerns you may have about your privacy while enjoying our video slots casino games.