VideoSlots Responsible Gaming
At VideoSlots Casino, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We are committed to promoting responsible gaming across every product on our platform, from the video slots casino experience to live dealer tables and sports betting. Our responsible gaming policy reflects our licensing obligations under the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen and AGCO Ontario, and we apply these standards consistently to every player who registers with us.
Our Commitment to Safer Gaming
We recognise that for the vast majority of our customers, playing at Video Slots is a leisure activity enjoyed responsibly. However, we also understand that gambling can become problematic for a minority of players, and we take our duty of care seriously. Our team works continuously to identify signs of harmful play, and we provide a wide range of tools that let you manage your own gaming habits whenever you use our video slots online casino.
- We monitor account activity for patterns that may indicate a gambling problem
- We provide self-help tools directly within your VideoSlots account
- We train our support staff to recognise and respond to signs of distress
- We restrict access to our services for anyone under the age of 18
Age Verification
We require every customer to be at least 18 years old, or the legal gambling age in their jurisdiction if higher, before they can register at VideoSlots Casino. We verify age and identity as part of our standard due diligence process, and we reserve the right to request supporting documentation at any stage of your account's lifecycle. If we discover that an underage individual has accessed our services, we will immediately close the account, void any winnings, and return any deposited funds where legally required.
Tools to Help You Stay in Control
We give every player at Video Slots Casino direct access to a suite of account management tools through the My Profile section. You can access these settings via your VideoSlots Casino login. These features are designed to help you set boundaries that suit your personal circumstances, and we encourage you to review them regularly, particularly if your playing habits change.
Deposit Limits
We allow you to set daily, weekly or monthly deposit limits on your account. Once you reach your chosen limit, we will not accept further deposits until the period resets. If you wish to increase a limit, we apply a cooling-off period before the change takes effect, while any request to lower a limit is actioned by us immediately.
Loss and Wager Limits
In addition to deposit limits, we let you cap the amount you can lose or wager over a set timeframe. We calculate these limits based on your real-money activity across our video slots and live casino games, and we notify you when you are approaching your chosen threshold.
Reality Checks
We provide reality check notifications that appear at intervals you select, reminding you how long you have been playing and how much you have wagered during your VideoSlots login session. We believe these prompts help you make informed decisions about whether to continue playing.
Time-Outs
If you need a short break, we offer a time-out feature that temporarily suspends your account for a period ranging from 24 hours up to six weeks. During this time, we block your access to the video slots mobile casino, the desktop site and our VideoSlots app, and we will not send you any marketing communications.
Self-Exclusion
We take self-exclusion requests extremely seriously. If you feel your gambling has become unmanageable, you can ask us to close your account for a minimum period of six months, up to a permanent exclusion. Once we action a self-exclusion request, we will not permit you to reopen your account until the agreed period has expired, and we will not accept new registrations from you using different personal details. Where required by our licences, we also register self-excluded players with national schemes such as GAMSTOP in the United Kingdom and Spelpaus in Sweden, and we cross-check new registrations against these databases before allowing access to VideoSlots Casino.
Recognising the Signs of Problem Gambling
We encourage every player to reflect honestly on their gaming behaviour. Common signs that gambling may be becoming a problem include:
- Spending more time or money than you originally intended
- Chasing losses by depositing further funds
- Neglecting work, relationships or other responsibilities because of gaming
- Borrowing money or selling possessions to fund play
- Feeling anxious, irritable or unable to relax when not playing
If any of this sounds familiar, we strongly recommend that you make use of the tools available in your VideoSlots account, or reach out to one of the independent support organisations listed below.
Independent Support Organisations
We work with, and encourage our players to contact, a number of independent bodies that specialise in supporting people affected by problem gambling. These organisations are free to use and operate independently from VideoSlots.
- GamCare - support, information and free counselling for UK-based players
- BeGambleAware - independent advice and treatment referral
- Gamblers Anonymous - peer support meetings held worldwide
- Stödlinjen - Swedish national gambling support helpline
- GAMSTOP - the UK national self-exclusion scheme
- Spelpaus - the Swedish national self-exclusion register
Advertising and Marketing Standards
We design our promotional material, including offers such as the VideoSlots Casino bonus, videoslots bonus code campaigns and free spins promotions, to be clear, honest and not targeted at vulnerable individuals. We do not knowingly direct marketing communications toward anyone who has self-excluded, set restrictive limits, or indicated that they wish to reduce their gaming activity. If you no longer wish to receive marketing from us, you can opt out at any time through your account settings, and we will action your request promptly.
Protecting Vulnerable Players
We take extra care to protect players who may be vulnerable due to financial difficulties, mental health conditions, or other personal circumstances. Where our monitoring systems flag unusual account activity, we may proactively contact you, apply temporary restrictions, or request further information before allowing continued play. We believe this proactive approach is essential to responsible operation of a video slots online casino, and it forms a core part of how we run VideoSlots Casino on a daily basis.
Access Across All Devices
Whether you play through our desktop site, the VideoSlots app, or directly via browser on your mobile device, we ensure that every responsible gaming tool remains fully accessible. Limits, time-outs and self-exclusion requests set through your VideoSlots login apply consistently across all platforms, so you are always protected no matter how you choose to access our video slots casino games.
Getting in Touch
Our support team is available 24 hours a day, seven days a week, via live chat, email or telephone, and we are always ready to discuss responsible gaming options confidentially. You can reach us at support@videoslots.com, or write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to help, and we want every player at Video Slots to enjoy a safe, controlled and enjoyable gaming experience.
Content updated: August 25, 2026